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FAQs

What are your hours?

We are open Tuesday through Sunday, 9 AM to 6 PM, and closed on Mondays. Our play space has a capacity of 28 children at a time.

Is an adult included with my child’s admission?

Yes, one adult is included with each child’s drop-in. Additional adults pay $3 each to enter the play area.

Is there a parent’s lounge?

Yes! Our small cafe-style lounge has tables, outlets and refreshments for purchase, so you can sit and work while your children play. Del Play is not a childcare facility, so please keep an eye on your kids while they play.

Can I leave my child at Del Play while I step out?

No. Del Play is not a childcare facility, so a parent or caregiver needs to stay in the building the whole time your child is here.

How is the member drop-in price calculated?

Members receive 15% off drop-in play. For ages 0 to 2, $12.50 less 15% is $10.63. For ages 3 and up, $14.50 less 15% is $12.33. Both are rounded to the nearest cent.

Does the membership discount apply to private events?

Yes. Members take 15% off the $450 party room, which brings it to $382.50.

How long can I keep borrowed toys?

Members can keep up to 4 toys per child (up to 8 for two children and 12 for three) for up to two weeks.

Can I return a toy early?

Yes! Bring a toy back whenever you are ready and start a new checkout period with a new toy.

What if I keep the toy beyond my checkout window?

A late fee of $3 per day is charged until the market value of the used toy is reached. Once that happens, the toy becomes yours.

What if a borrowed toy is lost or broken?

If a borrowed toy is lost or broken, we will charge the market value of the used toy to your account.

Which toys can I recycle with you?

We accept plastic toys, mixed material toys and toys with batteries. Each toy must be smaller than 12 by 12 inches, so ride-on cars like Cozy Coupes and broken scooters are too big. Not sure about a toy? Send us a picture on Instagram and our staff will let you know whether to bring it in.

Have another question? Email us at hello@del-play.com or message us on Instagram @DelPlayALX.